Support

Support Request

 

Need help with your purchase? Below are some common issues and possible solutions. If you still need help, you can email us and we’ll get back to you within 24 hours.

General website issues

  • Try using a different browser. We recommend Google Chrome

Trouble downloading

  • Try downloading only one file at a time
  • Do not use any 3rd party download managers/accelerators
  • Try using a different browser. We recommend Google Chrome

Trouble opening a zip file

  • Ensure the file has completely downloaded before you attempt to open it
  • Try a different file archive app. We recommend The Unarchiver (Mac) and WinRAR (Windows)

Never received your order email

  • Check your junk/spam folder
  • Your order info and links can be found in your Account

Need a PDF invoice for your order

  • A PDF invoice is attached to your order email
  • You can download an invoice from your Account

Download links expired

  • Use the form below to request your links to be reset

Need to re-download a previous purchase

 

Support Form

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